• unfortunately not. all our artists work hard to sequence an album or EP of material and we genuinely believe the best experience is in purchasing the entire release as intended by the artist. We very much still believe in the value of the album as a whole and as such, we don’t offer single songs for sale.

  • Please check our dedicated demo submissions page to see if we’re currently in the position of looking for additional acts.

  • how quickly your file is delivered will obviously depend on the quality of your internet connection. we always store our content on super-fast servers. the file(s) will remain on your My Account page, under “downloads” for you to download again.

  • please reach out to us via our refund policy page so that we can help you figure out what’s going wrong and rectify your situation.

  • our .wav files are lossless, uncompressed files, which means the quality of the file is technically higher than our .mp3 downloads. This makes the files considerably bigger (generally 3-4 times the size of our 320kbps MP3s), and therefore they cost us considerably more in bandwidth to deliver to you than our .mp3’s do. the cost differential is [and will always be] very small.

  • .wav files are the original lossless master files of all of our tracks and mixes. The MP3s are encoded from these master WAVs at 320kbps at a continuous bit rate.

  • our .mp3 downloads are 320kbps continuous bitrate files. Our .wav downloads are 44.1khz 16-bit WAV files.

    Neither of our digital formats has any kind of DRM (Digital Rights Management) or copy protection built in as we believe that most people want to be treated as customers and not potential criminals – DRM is easily circumvented and just puts an obstacle in the way of enjoying music.

  • we will never sell, exchange or otherwise supply your details to any third parties, and we will only ever use your mailing addresses to aid in processing your orders.

    we may, from time to time, send you email updates, but these will only ever come from heartfuse. If you do not wish to receive these emails, you can opt out by following the ‘unsubscribe’ links in the emails themselves.

  • the simplest way to find the relevant information is to check the individual artist page on this website as it contains a section with contact details that’ll usually have a general contact and/or booking agent contact. failing that, you can reach out to us generally via the contact form at the foot of the shows page.

  • we think we’ve done a good job of supplying a good snapshot of our artists on their individual pages, but should you need more information about any of our artists, please reach out to us at records@heartfuse.com and we’ll be happy to help.

  • we do not currently have any paid vacancies, but we also recognise the importance of doing this for the experience. if you really want to help us out, either in-person or remotely, we’d certainly appreciate any time and sweat contributions you could make – please reach out to us via the contact page.

  • whilst it might seem like we only accept one type of payment [paypal] – it’s important to note that even if you do not have a PayPal account, you can use your credit card through their service – so essentially, our payment gateways are all major credit cards and PayPal. we will offer additional payment gateways in the future [stripe, bank transfers, cheques, etc].

  • to keep in the loop with your order, all you have to do is log in to your account on the website and go to the track your order page – from here you’ll be able to check the current status of any open orders you may have with us. if you need any additional clarification, email us at records@heartfuse.com and we’ll be happy to help.

  • sure! it’d be great to get some feedback and coverage on our artists and releases from your publications. please visit our contact page and fill in the form to be added to our press list for links to private downloads, etc.

Name
Email Address
Subject
Telephone
Reason for Contact
Company
What's Your Message?